Organization’s first 360 degree

Logistics and Supply Chain company

Case Study 360 Degree Feedback Organization’s first 360 degree

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Challenge

Cultural resistance and resource constraints had prevented HR from undertaking a formal feedback process so far.


Solution

We framed all communication in a way that the exercise was understood as a business improvement process. We ensured that the whole team was involved from the beginning to build trust. Detailed product sensitization was planned for key stakeholders, highlighting the positive takeaways from the process.


Results

Initially some participants found it daunting to provide upward feedback, but our promise of confidentiality helped allay those fears. The exercise not only won buy in, but was conducted with enthusiastic cooperation from all levels of participants. Additionally, positive performance impact was widely noted in annual reviews.